Frequently Asked Questions

What can I expect from Podshop?

Here at Podshop, we pride ourselves on a professional yet relaxed working ethos. Our team is happy to help with any challenge, big or small, even if it’s not something we directly supply. Please, just ask! We’re an open book.

What’s our philosophy and company values?

Simple, we’re a team of dedicated podcast experts who want to make podcasting easy and accessible for creators, businesses and brands. You do the talking. We’ll handle the rest.

Where is your main team based?

Our office and main team are based in London, UK and we like to keep everything in-house. If we can’t help with your enquiry, we have a list of trusted partners we work very closely with.

Will I have one dedicated person dealing with my request?

Yes, you will have a dedicated professional handling your request. Once your enquiry comes through, it will be assigned to the most suitable expert in our team.

Do you accept roll-overs or refunds?

Here at Podshop, we understand situations change. We are more than happy to roll over and pre-payments if you miss an episode and refund you if you decide to change the layout of your series. However, after you download an edited podcast by Podshop, there isn’t an option for a refund. Studio sessions however have a strict 7 day cancellation or rebooking policy.

What payment methods do you accept?

We accept all major credit and debit cards, as well as PayPal. If you need help making your payment, contact us at info@podshoponline.co.uk. You can book the studio online, otherwise all our invoices have a link to pay via card, or a BACS transfer which is charge fee.

What Payment methods do you accept?

We accept all major credit and debit cards, as well as Paypal. All of our services are raised as a pro forma invoice, which require immediate payment via a bank transfer of receipt of the invoice.

My podcast still has umm's, err's and some fill words, why?

Some fill words are actually attached to other words, so completely removing this elements can be tricky. You can end up with some harsh stops, which actually sounds worse than leaving a few in here and there. Removing these could also interrupt the flow of a podcast.

Can you complete a weekend or 24-hour turnaround?

Of course, but it does come at an additional cost. We usually only work Monday to Friday, but we'll try and accommodate the best that we can.

Can you complete work for people outside of the UK?

Of course! We've got clients scattered all across the globe that we love working with. Please do remember that you need to take the time difference in consideration, and all of our lead times are based on GMT.